Customer Support Manager

Job Description:

AIDE Home Health Care is seeking a dedicated and energetic Customer Support Manager to join our team in Caloocan, NCR, PH. As a Customer Support Manager at AIDE Home Health Care, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. You will lead a team of customer support representatives and work closely with other departments to address customer inquiries, resolve issues, and provide guidance on our services.

Responsibilities: - Manage a team of customer support representatives, including training, coaching, and performance management - Develop and implement customer service policies and procedures to ensure efficient and effective support for clients - Monitor customer interactions and review customer feedback to identify areas for improvement - Collaborate with other departments, such as operations and marketing, to address customer concerns and improve overall customer experience - Handle escalated customer complaints and issues, resolving them in a timely and satisfactory manner - Analyze customer data and trends to make recommendations for improving customer satisfaction - Implement strategies to enhance customer loyalty and retention - Ensure compliance with company policies and procedures related to customer support activities

Requirements: - 5 years of experience in customer service or a related field - Proven experience in a managerial or team leadership role - Strong communication and interpersonal skills - Excellent problem-solving abilities - Ability to multitask and prioritize tasks effectively - Teamwork and collaboration skills - Planning and organizational skills - Bachelor's degree in a related field preferred

Personality Traits: - Dedicated - Energetic

Soft Skills: - Teamwork - Planning

Benefits: - Medical coverage - Parental leave - Life insurance

Working Environment: At AIDE Home Health Care, we strive to inject a sense of joy and vibrancy into the work environment. Our team is passionate about making a difference in the lives of our clients, and we encourage a positive and inclusive atmosphere where everyone feels valued and supported.

Deadline to Apply: 2024-07-01

Equal Opportunity Statement: AIDE Home Health Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetic information, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.