Remote Customer Support Officer

Job Description:

AIDE Home Health Care is currently seeking a Remote Customer Support Officer to join our team in Taguig, NCR, PH. As a full-time Associate Level position, the Remote Customer Support Officer will be responsible for providing excellent customer service to our clients remotely.

Responsibilities: - Handle customer inquiries and provide information about our services - Assist clients in navigating our online platform and troubleshoot any technical issues they may encounter - Respond to customer complaints and work towards resolving them in a timely and efficient manner - Communicate with other departments to ensure customer needs are met - Maintain accurate records of customer interactions and transactions - Proactively identify opportunities to improve the customer experience - Stay up to date on industry trends and best practices in customer support

Requirements: - Minimum 4 years of experience in customer support or a related field - Confident and resourceful personality traits - Strong planning and persuasion skills - Excellent communication and problem-solving abilities - Proficiency in using customer support software and online platforms - Ability to work independently and as part of a team - Fluency in English is required, additional languages are a plus

Benefits: - Travel opportunities - Training and professional development - Relocation allowance

Working Environment: At AIDE Home Health Care, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team works collaboratively to deliver high-quality customer support and improve the overall customer experience.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: AIDE Home Health Care is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.