Customer Support Officer

Job Description:

Flowerstore.ph, a leading online flower delivery service based in Caloocan, NCR, PH, is currently seeking a Customer Support Officer to join our team on a full-time basis. As an Entry Level position, we require at least 1 year of experience in a similar role.

Responsibilities: - Responding to customer inquiries via phone, email, and live chat in a timely and professional manner - Resolving customer complaints and issues effectively and efficiently - Providing accurate information about products, services, and promotions - Processing orders and payments accurately - Collaborating with other team members to ensure excellent customer service - Keeping detailed records of customer interactions and transactions

Requirements: - Motivated and dedicated individual with excellent communication skills - Strong critical thinking and research abilities - At least 1 year of experience in a customer support role - Ability to multitask and work well under pressure - Proficiency in MS Office and customer service software - High school diploma; additional certification in customer service is a plus

Benefits: - Medical coverage - Employee discounts - Free accommodation

Working Environment: As a Customer Support Officer at Flowerstore.ph, you will be part of a team that leads the industry through cutting-edge ideas and solutions. You will have the opportunity to grow professionally and contribute to our continuous success.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Flowerstore.ph is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.