Customer Support Representative

Job Description:

AllCare is seeking a passionate and confident Customer Support Representative to join our team in Makati, NCR, PH. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients and customers.

Responsibilities: - Respond to customer inquiries via phone, email, and live chat in a timely and professional manner - Assist customers with product information, troubleshooting, and issue resolution - Maintain accurate records of customer interactions and transactions - Collaborate with internal teams to address customer concerns and improve overall customer experience - Proactively identify opportunities to enhance customer satisfaction and loyalty - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Bachelor's degree preferred - Minimum of 2 years of experience in customer service or a related field - Strong communication skills and ability to empathize with customers - Attention to detail and strong research skills - Ability to work in a fast-paced environment and handle multiple priorities - Proficiency in MS Office and CRM software - Ability to work independently and as part of a team

Benefits: - Vision insurance - Travel opportunities - Medical coverage - Opportunities for career growth and development

Working Environment: At AllCare, we believe in injecting a sense of joy and vibrancy into the work environment. We value teamwork, communication, and a positive attitude. Our office is a collaborative space where employees are encouraged to share ideas and contribute to the success of the team.

Equal Opportunity Statement: AllCare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. We are committed to creating a diverse and inclusive workplace where all employees can thrive.

Deadline to apply: 2024-05-31

If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to apply for the Customer Support Representative position at AllCare. Join us in making a difference in the lives of our customers and clients.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.