Customer Support Specialist

Job Description

This is a remote position.

About the Client:

Our Client is a Latvian-American startup based in Riga, a powerful print on demand drop shipping business that works across the biggest e-commerce platforms.

They help aspiring entrepreneurs to start their print on demand business by connecting them to a network of globally recognized print providers. Basically, the merchants can create and sell unique products with their designs without having to deal with end-to-end fulfillment.

Job Summary:

We are looking for a responsible and hard-working new team member to join our journey taking over the POD industry. You would work in an international environment with cool teammates and a casual atmosphere. If you have excellent English communication skills, you are a natural born problem solver and consider yourself a people person - this could be the place for you! Responsibilities:

• Communicating with customers through live chats and emails
  
• Helping merchants to set up their online stores and create their first products, as well as providing them with all the necessary information regarding the platform and POD
  
• Assisting merchants with order-related and account-related issues
  
• Building and maintaining efficient communication with existing and new customers and Print Partners
  

Requirements

• You have excellent written and verbal English
  
• You are willing and able to learn a lot and quickly
  
• You are open-minded and ready to work in a team and on your own
  
• You are a fast typer and are good with computers
  
• You have previous customer support experience
  
• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work on a shifting schedule
  

Benefits

WHAT WE OFFER:

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Work-from-home and hybrid work setup

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program