Customer Support Specialist

About the Company:

Company (Client) Mission:

Our mission is to reduce the cost of capital across the world.

About the Company: We have invented a new credit card powered by an advanced asset-securing platform that enables us to offer much lower APRs to consumers. Our team is a combination of deep technology (Microsoft, Google, Facebook), and finance (Nubank, Goldman Sachs, Square, Carta, SoFi) executives. Our Seed round was led by Max Levchin, and our Series A by Founders Fund - with participation in both rounds by Sequoia, NYCA, and others.

Our work involves building the world’s first completely autonomous asset-securing process, world-class risk models for underwriting, and an incredibly smooth & efficient product experience for consumers to apply, activate, and manage their credit cards.

We’re looking for detail-oriented, driven, and empathetic customer experience managers who want to work with intelligent, motivated, intense, and interesting people to provide people who are applying and people who have received the Aven card with an extraordinary experience.

Cultural Values:

1. Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.

2. Minimalist - we are spartan in our design, in our code, and even in our processes.

3. Speed of execution - we move fast & value decisiveness. We think speed drives quality.

Responsibilities

• Collect payments on past-due accounts.
• Contact DQ customers daily via SMS, Email, and outbound calls.
• Ability to negotiate with the customer to make a payment.
• Collecting data on the reason why they went DQ
• Able to use tools such as Zendesk, Asana, Google Drive, and email

· 2-3 Years of experience in collections and recovery (Mortgage or Credit Cards)

· Experience in financial services or related industries (mortgage experience preferred)

· Superb communication, collaboration, and problem-solving skills

· Proficiency, speed, and accuracy in written communication

· Fluency, clarity, and good diction in English

· Great organizational skills & time management abilities

· Experience using customer communication and task management programs, Zendesk Google Drive, and Email

· Ability to effectively interact with customers and internal stakeholders.

· Attention to detail and accuracy in documenting.

· Ability to work independently and handle a high volume of tasks.

· Bachelor's Degree or comparable work experience in financial services

· Flexibility to work US Pacific time 8 AM to 7 PM (with a 1-hour break time in between)

Location : HQ - Burlingame, CA (San Francisco Bay Area). Remote work - Rest of US, Phillipines

Salary range: Php 65,000 - 92,000 (depending on skills and experience)

Job Type: Full-time

Pay: Php65,000.00 - Php90,000.00 per month

Benefits:

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Pay raise
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift

Supplemental pay types:

• 13th month salary

Application Question(s):

• Are you willing to undergo a series of assessment?

Experience:

• US financial services or related industries: 3 years (Preferred)
• US Collections and Recovery (Mortgage or Credit Cards: 3 years (Required)