Live Chat Manager

Job Description:

We are looking for an experienced Live Chat Manager to join our team at Ayala Land in Quezon City, NCR, PH. As a Live Chat Manager, you will be responsible for managing our live chat channels, ensuring exceptional customer service and driving engagement. This role is ideal for someone with at least 7 years of experience in customer service management and a strong background in online communication platforms.

Responsibilities: - Develop and implement live chat strategies to increase customer engagement and satisfaction - Monitor live chat conversations and provide timely responses to customer inquiries - Train and mentor a team of live chat agents to deliver high-quality customer service - Analyze chat data and trends to identify areas for improvement and optimization - Collaborate with cross-functional teams to integrate live chat into omnichannel customer experiences - Stay up to date on industry trends and best practices in live chat management

Requirements: - 7+ years of experience in customer service management, preferably in an online environment - Strong communication and interpersonal skills - Resourceful and confident in handling challenging customer interactions - Proven ability to research and solve complex problems - Experience with live chat platforms and CRM tools - Bachelor's degree in Business Administration or a related field

Benefits: - Retirement plan - Life insurance - Joining Bonus

Working Environment: At Ayala Land, we encourage calculated risk-taking to drive innovation and progress. You will have the opportunity to collaborate with a diverse and talented team in a dynamic and fast-paced environment.

Equal Opportunity Statement: Ayala Land is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.