Live Chat Manager - Work from home

Job Description:

We are seeking a highly motivated Live Chat Manager to join our team at ZipMatch, a leading real estate platform in the Philippines. As a Live Chat Manager, you will be responsible for overseeing our live chat operations and ensuring top-notch customer service to our clients. This is a full-time, work-from-home position based in Makati, NCR, PH.

Responsibilities: 1. Manage a team of live chat operators, providing guidance and support as needed. 2. Monitor live chat performance metrics and implement strategies to improve efficiency and customer satisfaction. 3. Develop and maintain quality standards for all live chat interactions. 4. Handle escalated customer inquiries and provide timely resolutions. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up-to-date on industry trends and best practices for live chat communication. 7. Implement training programs for live chat operators to enhance their skills and knowledge. 8. Analyze live chat data to identify areas for improvement and implement necessary changes.

Requirements: 1. 8 years of experience in a customer service or live chat management role. 2. Strong leadership skills and the ability to motivate and inspire a team. 3. Excellent communication and interpersonal skills. 4. Passionate about providing exceptional customer service. 5. Proven track record of problem-solving and creativity in a fast-paced environment. 6. Ability to work independently and manage multiple tasks simultaneously. 7. Proficient in using live chat software and other communication tools. 8. Bachelor's degree in business, marketing, or a related field is preferred.

Personality traits: Passionate, motivated Soft skills: Problem-solving, creativity

Benefits: - Travel and spending expenses covered - Free food provided - Company transportation available

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: May 8, 2024.

If you meet the requirements and are looking for a challenging yet rewarding opportunity in the real estate industry, we encourage you to apply for the position of Live Chat Manager at ZipMatch. Join us in creating a positive and inclusive working environment where all employees can thrive and excel.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.