Live Chat Officer

Job Description:

BeautyMNL, the Philippines' premier online beauty destination, is seeking a motivated and passionate Live Chat Officer to join our team in Cebu, Central Visayas. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support through our live chat platform.

Responsibilities: 1. Interact with customers through live chat to address inquiries, provide product information, assist with orders, and resolve any issues or concerns. 2. Monitor and respond to incoming messages promptly and professionally. 3. Maintain a positive and helpful attitude while assisting customers with their needs. 4. Collaborate with other team members to ensure a seamless customer experience across all communication channels. 5. Keep detailed records of customer interactions and feedback to identify trends and opportunities for improvement. 6. Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers. 7. Participate in ongoing training and development programs to enhance communication and problem-solving skills. 8. Adhere to company guidelines and protocols to ensure high-quality service delivery at all times.

Requirements: 1. Bachelor's degree preferred. 2. Minimum of 4 years of experience in customer service or a related field. 3. Strong communication skills, both written and verbal. 4. Excellent multitasking abilities and time management skills. 5. Ability to adapt quickly to changing priorities and work effectively under pressure. 6. Proficiency in using live chat software and other digital communication tools. 7. Prior experience in e-commerce or beauty industry is a plus. 8. Must be motivated, passionate, adaptable, and have excellent time management skills.

Benefits: 1. Travel opportunities to attend conferences, training sessions, and events. 2. Paid sick leave and vacation days to support work-life balance. 3. Medical coverage for employees and their families. 4. Opportunities for career growth and advancement within the company.

Working Environment: At BeautyMNL, we value innovation, collaboration, and empowerment. We believe in providing our employees with the tools and resources they need to succeed and grow within the organization. We empower our employees to take ownership of their roles and make impactful decisions that contribute to the overall success of the company.

Equal Opportunity Statement: BeautyMNL is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or veteran status. We are committed to providing a diverse and inclusive work environment for all employees.

Deadline to apply: May 31, 2024

Join BeautyMNL and be a part of a dynamic team dedicated to providing exceptional beauty experiences for our customers! Apply now to become our next Live Chat Officer in Cebu, Central Visayas, Philippines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.