Live Chat Officer - Work from home

As a Live Chat Officer at Smart Communications, you will be responsible for providing exceptional customer service and support through live chat interactions. This role requires you to work from home, engaging with customers in a professional and efficient manner.

Responsibilities: - Respond to customer inquiries and issues through live chat - Provide accurate information about products and services - Resolve customer complaints in a timely and effective manner - Identify and escalate priority issues to the appropriate teams - Maintain a positive and professional attitude at all times - Collaborate with team members to ensure consistent and high-quality customer service

Requirements: - Confident and dedicated personality traits - Strong communication skills - Ability to think innovatively and problem-solve effectively - Comfortable working from home and managing time efficiently - High school diploma or equivalent - No prior experience required, entry-level position

Benefits: - Training and professional development opportunities - Travel and spending expenses reimbursement - Parental leave options

Working environment: As a member of the Smart Communications team, you are expected to uphold the highest standards of ethical conduct and integrity.

Deadline to apply: 2024-05-08

Equal opportunity statement: Smart Communications is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.