Remote Live Chat Specialist

Job Description:

Xepto Computing is seeking a Remote Live Chat Specialist to join our growing team. As a Live Chat Specialist, you will be responsible for providing excellent customer service through our online chat platform. You will engage with customers in real-time to address inquiries, troubleshoot technical issues, and provide general product support.

Responsibilities: - Respond to customer inquiries and provide support through live chat. - Troubleshoot technical issues and escalate to the appropriate team when necessary. - Proactively engage with customers to upsell products or services. - Keep accurate records of interactions with customers and follow up as needed. - Collaborate with other team members to ensure a seamless customer experience. - Stay up to date on product knowledge and industry trends. - Meet or exceed performance goals for response times and customer satisfaction.

Requirements: - 1 year of experience in customer service or a related field. - Excellent written communication skills. - Reliable and hardworking attitude. - Strong time management skills. - Ability to make quick and effective decisions. - Experience working in a remote or virtual environment is a plus.

Benefits: - Gym membership - Company transportation - Paid sick leave

Working Environment: At Xepto Computing, we embrace a culture that challenges norms and encourages bold thinking. We value diversity and inclusivity in our team members and strive to create a supportive and innovative work environment.

Equal Opportunity Statement: Xepto Computing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.