Live Chat Specialist - Work from home

Taxumo, a leading tax solution provider, is seeking a dedicated and passionate individual to join our team as a Live Chat Specialist. This is a full-time remote position based in Davao City, Philippines.

As a Live Chat Specialist at Taxumo, your primary responsibility will be to engage with customers through live chat to address their inquiries, provide assistance with our platform, and ensure a seamless user experience. You will need to have excellent communication skills, the ability to multitask, and a strong attention to detail.

Responsibilities: 1. Respond to customer inquiries and provide support through live chat in a timely and professional manner. 2. Assist customers with navigating our platform, troubleshooting issues, and answering questions related to tax compliance. 3. Collaborate with other team members to escalate complex issues and provide solutions to customers. 4. Keep detailed records of customer interactions and provide feedback to improve our service. 5. Stay up to date on product updates and changes to effectively assist customers.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Strong communication skills and the ability to work well under pressure. 3. Passion for helping customers and providing exceptional service. 4. Strategic planning and negotiation skills. 5. Ability to work independently and efficiently in a remote setting. 6. Proficiency in using live chat software and other communication tools.

Benefits: 1. Travel opportunities for company events and conferences. 2. Travel and spending expenses covered by the company. 3. Vision insurance for your healthcare needs.

At Taxumo, we pride ourselves on our inclusive and collaborative working environment, where we focus on exceeding customer expectations and delivering delight. If you are a hardworking and dedicated individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Deadline to apply: May 22, 2024. Equal Opportunity Statement: Taxumo is an equal opportunity employer and values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.