Online Account Support Manager

As the Online Account Support Manager at ABS-CBN Corporation, you will be responsible for managing and supporting online customer accounts to ensure a smooth and efficient experience for our clients. This position is based in Manila, National Capital Region, Philippines and is a fulltime role at the Associate level with a requirement of at least 5 years of experience in a similar role.

Responsibilities: - Manage online customer accounts, including account setup, maintenance, and troubleshooting. - Provide support to customers via online platforms, email, and phone to address any inquiries or issues. - Collaborate with the sales team to ensure a seamless transition for new accounts. - Analyze account data and performance metrics to identify areas for improvement and growth. - Develop strategies for account retention and expansion. - Stay updated on industry trends and best practices to continuously improve customer experience. - Work closely with the IT department to address technical issues related to online accounts.

Requirements: - Bachelor's degree in Business, Marketing, or a related field. - Proven experience in customer account management or a similar role. - Strong communication skills and the ability to build rapport with customers. - Dedication to providing excellent customer service and support. - Ability to work independently and prioritize tasks effectively. - Strategic planning skills and the ability to think critically about account management. - A cooperative attitude and the ability to work well in a team environment. - Proficiency in Microsoft Office Suite and CRM software.

Personality traits: - Dedicated: You are committed to providing top-notch support to customers and ensuring their satisfaction. - Independent: You can work autonomously and take initiative when needed.

Soft skills: - Strategic planning: You can develop and implement effective strategies to optimize account performance. - Cooperation: You work well with others to achieve common goals and deliver exceptional service.

Benefits: - Paid Time Off (PTO) - Life insurance - Vision insurance

Working environment: At ABS-CBN Corporation, we promote equality and fairness for all employees. Our company culture values diversity and inclusion, and we strive to create a supportive and inclusive work environment for all.

Deadline to apply: June 22, 2024

Equal opportunity statement: ABS-CBN Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.