Online Call Center Officer

Job Description: As an Online Call Center Officer at Workbean, you will be responsible for providing excellent customer service and support to our clients through online channels. Your main duties will include handling inbound and outbound calls, responding to customer inquiries, resolving issues or complaints, and providing information about our products and services. You will also be responsible for updating customer records, processing orders, and ensuring customer satisfaction.

Responsibilities: - Manage inbound and outbound calls in a timely and professional manner - Address customer inquiries and resolve issues or complaints effectively - Provide accurate and up-to-date information about our products and services - Update customer records and maintain accurate documentation - Process customer orders and payments - Collaborate with other team members to ensure a seamless customer experience - Meet or exceed daily KPIs and targets - Conduct customer satisfaction surveys and follow-up as needed - Stay up-to-date on product knowledge and company policies

Requirements: - 2 years of experience in a customer service or call center role - Strong communication and interpersonal skills - Passionate and energetic personality - Project management skills - Attention to detail - Proficiency in Microsoft Office applications - Ability to multitask and work in a fast-paced environment - Flexibility to work in different shifts, including weekends and holidays

Benefits: - Profit sharing - Free accommodation - Disability insurance - Opportunities for growth and advancement within the company

Working Environment: At Workbean, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. We believe in creating a supportive and inclusive work environment where every team member can thrive and reach their full potential.

Equal Opportunity Statement: Workbean is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate based on race, gender, religion, age, sexual orientation, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.