Online Chat Support Assistant

Job Description:

AllCare, a leading healthcare company, is seeking a dedicated Online Chat Support Assistant to join our team in Manila, NCR, PH. As a full-time role at the Associate Level, this position requires at least 2 years of experience in customer service or a related field.

Responsibilities: 1. Provide online chat support to customers in a professional and timely manner. 2. Respond to customer inquiries, resolve issues, and provide product information. 3. Assist customers with account management and troubleshooting technical issues. 4. Collaborate with internal teams to escalate and resolve complex customer concerns. 5. Maintain accurate records of customer interactions and transactions. 6. Stay up-to-date on company products, services, and policies to provide accurate information to customers. 7. Identify trends in customer issues and provide feedback to improve customer experience. 8. Adhere to company policies and procedures while delivering high-quality customer service.

Requirements: 1. Passionate and energetic individual who is dedicated to providing exceptional customer service. 2. Strong decision-making and planning skills to effectively prioritize and manage customer inquiries. 3. Excellent communication skills, both written and verbal. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in using online chat platforms and customer service software. 6. Prior experience in a customer service role is preferred. 7. High school diploma or equivalent required; additional education or certifications are a plus.

Benefits: 1. Paid overtime for extra hours worked. 2. Joining bonus for new hires. 3. Travel opportunities for top performers.

Working Environment: At AllCare, we strive for a harmonious workplace where collaboration and respect prevail. Our team values diversity and inclusion, and we work together to achieve our goals while supporting each other's growth and development.

Equal Opportunity Statement: AllCare is an equal opportunity employer and does not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We welcome all qualified candidates to apply for this position.

Deadline to apply: Interested candidates should submit their application by May 6, 2024, to be considered for the Online Chat Support Assistant position at AllCare in Manila, NCR, PH. Apply now and join our team dedicated to providing excellent customer service and support.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.