Online Client Relations Specialist

Job Description:

As an Online Client Relations Specialist at Philippine Airlines, you will be responsible for managing the online presence and relationship with clients to ensure a positive customer experience and drive brand loyalty. You will be tasked with responding to client inquiries through various online channels, resolving client issues in a timely manner, and managing client feedback to improve overall customer satisfaction.

Responsibilities: 1. Manage and respond to client inquiries through various online channels such as email, social media, and chat. 2. Resolve client issues and complaints in a timely and professional manner to ensure customer satisfaction. 3. Maintain a positive and engaging online presence to drive brand loyalty and customer retention. 4. Analyze client feedback and data to identify trends and areas for improvement in the online client experience. 5. Collaborate with internal teams to implement strategies and initiatives that enhance the online client experience. 6. Stay informed about industry trends and best practices in online client relations to continuously improve performance.

Requirements: 1. Bachelor's degree in Marketing, Communications, or related field. 2. Minimum of 2 years of experience in online client relations or customer service. 3. Dedicated and passionate about delivering exceptional customer service. 4. Strong research skills to analyze client feedback and data. 5. Demonstrated leadership skills to drive strategic initiatives and collaborate with cross-functional teams. 6. Excellent communication skills, both written and verbal. 7. Proficient in Microsoft Office and social media platforms. 8. Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits: - Free accommodation - Paid sick leave - Gym membership

Working Environment: At Philippine Airlines, we leverage data to inform decisions and drive strategic initiatives. Our team is dedicated to providing exceptional customer service and creating positive experiences for our clients.

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and is committed to creating an inclusive and diverse work environment for all employees regardless of race, gender, religion, or sexual orientation. We encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.