Online Client Service Representative

Job Description:

We are seeking a dedicated and detail-oriented Online Client Service Representative to join our team at Meralco in Parañaque, NCR, PH. As an Associate level role, the ideal candidate will have at least 3 years of experience in customer service roles.

Responsibilities: - Handle client inquiries through online platforms such as email, chat, and social media - Provide accurate and timely information to clients regarding billing, service inquiries, and account management - Assist clients with technical support and troubleshooting - Collaborate with other departments to address client concerns and resolve issues - Process client orders and payments accurately - Maintain a high level of professionalism and empathy when interacting with clients - Identify opportunities for improving customer service processes and procedures

Requirements: - Strong communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Resourceful problem-solving skills - Hardworking attitude and willingness to go above and beyond for clients - Presentation skills to effectively convey information to clients - Leadership skills to lead and motivate team members - Proficiency in MS Office and other computer applications - Bachelor's degree in Business Administration or related field preferred - Experience working in a similar role in the utility industry is a plus

Benefits: - Gym membership - Free food - Profit sharing

Working Environment: At Meralco, we strive to pursue excellence in every endeavor, setting a high standard for achievement. Our team is dedicated to delivering top-notch service to our clients and fostering a positive work environment.

Deadline to Apply: 2024-06-27

Equal Opportunity Statement: Meralco is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.