Online Client Service Representative

Job Description:

We are looking for a motivated and dedicated Online Client Service Representative to join our team at AQWIRE in Antipolo, Calabarzon, PH. As an Associate Level professional with at least 3 years of experience in customer service, you will be responsible for providing excellent service to our clients through online platforms.

Responsibilities: 1. Respond to client inquiries and concerns through online channels such as email, chat, and social media. 2. Assist clients with account setup, payment processing, and other online transactions. 3. Ensure client satisfaction by providing accurate and timely information. 4. Identify and escalate priority issues to the appropriate team members. 5. Collaborate with other departments to improve the overall client experience. 6. Maintain up-to-date knowledge of company products and services. 7. Meet and exceed client service goals and metrics.

Requirements: 1. At least 3 years of experience in customer service, preferably in an online environment. 2. Strong communication skills and the ability to work effectively in a team. 3. Proficiency in using online communication tools and platforms. 4. Driven and dedicated personality traits to excel in a fast-paced environment. 5. Cooperative and presentable soft skills to engage effectively with clients. 6. Bachelor's degree in a related field is preferred.

Benefits: - Company-provided equipment for remote work - Medical coverage for employees - Disability insurance for added security

Working Environment: Join AQWIRE and be part of a company that pioneers change and sets industry benchmarks. Our team is dedicated to excellence and innovation, providing a dynamic work environment where you can grow and succeed.

Equal Opportunity Statement: AQWIRE is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other characteristic protected by applicable laws. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: June 27, 2024

Apply now and become a part of our team dedicated to shaping the future of online client service!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.