Online Client Support Representative

Job Description:

Humble Sustainability is seeking a highly motivated Online Client Support Representative to join our team in Davao City, Philippines. As an Associate Level position, the ideal candidate should have at least 2 years of experience in customer service or client support roles.

Responsibilities: - Respond to client inquiries and concerns via email, chat, and phone in a timely and professional manner - Provide product information and assist clients with placing orders or resolving any issues they may have - Manage client accounts and ensure accurate and up-to-date information is maintained - Collaborate with other team members to address complex client issues and provide a high level of service - Proactively seek out opportunities to enhance the client experience and provide feedback to improve processes

Requirements: - Hardworking individual with the ability to adapt to changing priorities and tasks - Strong planning and time management skills to handle multiple client inquiries simultaneously - Excellent communication skills, both written and verbal - Proficiency in using customer relationship management (CRM) software and other communication tools - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Parental leave for new parents - Travel and spending expenses covered for work-related trips - Travel opportunities for professional development and team-building activities

Working Environment: At Humble Sustainability, we promote a work-life balance and prioritize employee well-being. We believe in creating a positive and supportive working environment where all team members can thrive and grow.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Humble Sustainability is an equal opportunity employer and we value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or any other characteristic protected by applicable laws. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.