Online Contact Center Assistant

Job Description:

Ayala Corporation is looking for a motivated Online Contact Center Assistant to join our team in Pasig, NCR, Philippines. As an Associate Level employee, you will play a crucial role in assisting our online contact center operations to provide excellent customer service and support to our clients.

Responsibilities: - Respond to customer inquiries and resolve issues through various online channels such as email, chat, and social media - Handle incoming and outgoing calls in a professional and efficient manner - Maintain accurate and updated customer records in the contact center database - Collaborate with other team members to ensure seamless communication and workflow - Assist in monitoring online feedback and reviews to identify areas for improvement - Adhere to company policies and procedures in all interactions with customers

Requirements: - At least 3 years of experience in a similar role - Resourceful and resilient personality traits - Strong adaptability and attention to detail soft skills - Excellent communication and interpersonal skills - Proficiency in using online communication tools and platforms - Ability to work effectively in a fast-paced environment - Bachelor's degree in a related field is preferred

Benefits: - Free accommodation for selected employees - Dental insurance coverage - Company-provided equipment for work purposes

Working Environment: At Ayala Corporation, we foster a working environment that promotes transparency and open dialogue for effective communication at all levels. We value diversity and inclusion within our team and strive to create a supportive and collaborative atmosphere for all employees.

Deadline to Apply: All applications must be submitted by May 17, 2024.

Equal Opportunity Statement: Ayala Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.