Online Contact Center Officer

Job Description:

Hilton is seeking a dynamic and customer-focused Online Contact Center Officer to join our team in Makati, NCR, Philippines. As an Associate Level employee, the ideal candidate will have at least 2 years of experience in a similar role and possess a strong ability to adapt to various situations. The successful candidate will also be resourceful, able to think on their feet and find creative solutions to customer inquiries.

Responsibilities: - Respond to customer inquiries via online chat, email, and telephone in a timely and professional manner - Provide exceptional customer service by answering questions, resolving issues, and offering assistance as needed - Utilize emotional intelligence to empathize with customers and understand their needs - Develop and implement strategic planning to improve customer satisfaction and efficiency within the contact center - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Ensure compliance with company policies and procedures - Stay up-to-date on product knowledge and industry trends - Contribute to a positive working environment that is committed to environmental responsibility and sustainable practices

Requirements: - Minimum of 2 years of experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Adaptable and able to thrive in a fast-paced environment - Resourceful and able to think creatively to find solutions - Emotional intelligence and ability to connect with customers on a personal level - Strategic planning skills to drive improvements in customer service - Proficient in using online chat systems and customer relationship management software

Benefits: - Employee discounts on Hilton properties worldwide - Profit sharing opportunities based on company performance - Paid overtime for additional hours worked - Opportunities for career growth and development within the company

Working Environment: At Hilton, we are committed to environmental responsibility and sustainable practices. Our contact center operates in line with these values, striving to reduce waste, conserve energy, and make a positive impact on our community and the planet.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.