Online Contact Center Specialist

Job Description:

As an Online Contact Center Specialist at Hilton in Davao City, Philippines, you will be responsible for providing outstanding customer service and support to guests through various online platforms. You will serve as the first point of contact for guests who may have inquiries, concerns, or feedback regarding their stay at a Hilton property. You will need to possess excellent communication skills, both written and verbal, as you will be interacting with guests from diverse backgrounds.

Responsibilities: 1. Respond to guest inquiries and concerns promptly and professionally via email, chat, and social media platforms. 2. Assist guests with booking reservations, modifying existing bookings, and providing information on Hilton loyalty programs. 3. Resolve guest issues and complaints in a timely and efficient manner, escalating as needed to ensure guest satisfaction. 4. Collaborate with other departments within Hilton to coordinate guest requests and ensure seamless communication. 5. Maintain accurate records of guest interactions and transactions in the contact center system. 6. Stay informed about Hilton's policies, procedures, and offerings to provide accurate information to guests.

Requirements: 1. 1 year of experience in a customer service or contact center role preferred. 2. Reliable and adaptable with the ability to work in a fast-paced environment. 3. Strong problem-solving and critical thinking skills. 4. Excellent communication skills in English, both written and verbal. 5. Ability to multitask and prioritize tasks effectively. 6. Proficiency in using computer systems and online platforms.

Benefits: - Company transportation for commuting - Travel and spending expenses for work-related trips - Parental leave for eligible employees

Working Environment: At Hilton, we believe in fostering a flexible work environment that adapts to change with speed and efficiency. Our team is dedicated to providing exceptional service to our guests while also supporting each other in a collaborative and inclusive work environment.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to fostering an environment where all employees feel respected, valued, and supported. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.