Online Customer Care Associate

Job description:

We are looking for a passionate and resourceful Online Customer Care Associate to join our team at Saphron. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service roles.

Responsibilities: - Responding to customer inquiries via chat, email, and phone promptly and professionally - Providing product information and assistance to customers - Resolving customer complaints and issues in a timely manner - Ensuring customer satisfaction and retention - Collaborating with other departments to improve customer experience - Maintaining accurate records of customer interactions and transactions - Analyzing customer feedback to identify areas for improvement - Planning and implementing strategies to enhance the online customer care process

Requirements: - Bachelor's degree in a related field is preferred - Strong communication and interpersonal skills - Excellent problem-solving abilities - Proficiency with customer service software and tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail and organizational skills - Experience in e-commerce or online customer service is a plus

Personality traits: - Passionate about providing excellent customer service - Resourceful in finding solutions to customer issues

Soft skills: - Strong analysis skills to assess customer needs and feedback - Effective planning skills to improve customer care processes

Benefits: - Gym membership - Company equipment - Paid sick leave

Working environment: At Saphron, we empower our employees to take ownership and make impactful decisions. We value collaboration and innovation in our work culture.

Deadline to apply: May 17, 2024

Equal opportunity statement: Saphron is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified individuals regardless of race, gender, religion, age, sexual orientation, or disability.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.