Online Customer Care Manager

Job Description: As the Online Customer Care Manager at Century Pacific Food, Inc., located in Davao City, Philippines, you will be responsible for overseeing and managing all aspects of the online customer care department. This role requires a driven and reliable individual with a minimum of 6 years of experience in customer service management. As a Mid-to-Senior Level position, the Online Customer Care Manager will be expected to demonstrate leadership and people management skills.

Responsibilities: - Develop and implement strategies to enhance the online customer care experience - Manage a team of customer care representatives and ensure they meet performance goals - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all channels - Train and onboard new team members, providing ongoing support and guidance - Handle escalated customer issues and ensure they are resolved in a timely and satisfactory manner - Stay up-to-date on industry trends and best practices in online customer care

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service management, preferably in an online retail environment - Strong leadership and people management skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Attention to detail and problem-solving skills

Benefits: - Dental insurance - Employee discounts - Disability insurance

Working Environment: Joining Century Pacific Food, Inc. means being part of a company that pioneers change and sets industry benchmarks. You will have the opportunity to work in a dynamic and collaborative environment where your ideas and contributions are valued.

Deadline to apply: May 31, 2024

Equal Opportunity Statement: Century Pacific Food, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.