Online Customer Service Associate

Job Description:

As an Online Customer Service Associate at ZipMatch, you will be responsible for providing exceptional customer service to clients through various online platforms. Your main responsibilities will include responding to customer inquiries, resolving issues in a timely manner, and maintaining customer satisfaction. You will also be expected to collaborate with other team members to ensure a seamless customer experience.

Responsibilities: - Respond to customer inquiries via email, chat, and social media - Resolve customer issues and complaints with empathy and professionalism - Maintain accurate records of customer interactions and transactions - Collaborate with team members to provide a cohesive customer experience - Stay up-to-date on product knowledge and company policies - Assist with other customer service-related tasks as needed

Requirements: - Bachelor's degree preferred - 3 years of customer service experience - Hardworking and motivated individuals - Strong people management and presentation skills - Excellent communication skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency in Microsoft Office and CRM software

Benefits: - Life insurance - Company transportation - Training and professional development opportunities

Working Environment: At ZipMatch, we pride ourselves on our flexible work environment that adapts to change with speed and efficiency. We value teamwork, innovation, and continuous improvement. As an Online Customer Service Associate, you will have the opportunity to grow professionally and contribute to the success of our company.

Deadline to Apply: May 31, 2024

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.