Online Customer Service Manager

Job Description:

ZipMatch, a leading online real estate platform, is seeking a talented and experienced Online Customer Service Manager to join our growing team in Cebu, Central Visayas, PH. As the Online Customer Service Manager, you will be responsible for overseeing all aspects of our online customer service operations.

Responsibilities: - Develop and implement online customer service strategies to improve customer satisfaction and retention. - Manage a team of online customer service representatives, providing training and support to ensure high-quality customer interactions. - Monitor online customer service metrics and KPIs to track performance and identify areas for improvement. - Collaborate with other departments to address customer issues and ensure a seamless online customer experience. - Stay up to date on industry trends and best practices in online customer service to continuously improve our processes. - Handle escalated customer concerns and complaints, resolving issues promptly and effectively. - Analyze customer feedback and data to identify trends and opportunities for improvement. - Develop and implement online customer service policies and procedures to ensure consistency and efficiency.

Requirements: - Bachelor's degree in Business Administration or a related field. - 7+ years of experience in online customer service or a related role. - Strong leadership and management skills. - Excellent communication and interpersonal skills. - Resourceful and driven with a passion for delivering exceptional customer service. - Ability to work effectively in a fast-paced, dynamic environment. - Strong research skills to stay informed on industry trends and best practices. - Proven ability to work effectively in a team environment. - Knowledge of online customer service platforms and tools.

Benefits: - Paid Time Off (PTO) - Retirement plan - Vision insurance

Working Environment: At ZipMatch, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to delivering the best possible online customer service and creating a positive experience for all our customers.

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.