Online Customer Service Manager

Job Description:

1Export is seeking a highly motivated and reliable Online Customer Service Manager to join our team in Makati, NCR, PH. As a Mid-to-Senior Level position with a minimum of 6 years of experience in customer service management, you will be responsible for overseeing our online customer service operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of online customer service representatives, providing guidance and support to ensure excellent customer service delivery - Monitor and analyze customer service metrics to identify areas for improvement and implement strategies to enhance the customer experience - Develop and implement policies and procedures to streamline customer service processes - Handle escalated customer inquiries and complaints, resolving issues in a timely and effective manner - Work closely with other departments such as sales and marketing to ensure a coordinated approach to customer service - Stay up-to-date on industry trends and best practices in online customer service management

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a customer service management role, preferably in an online retail or e-commerce industry - Strong people management and analytical skills - Excellent communication and interpersonal skills - Ability to work under pressure and meet tight deadlines - Proficiency in customer service software and Microsoft Office applications

Personality traits: motivated, reliable Soft skills: people management, analysis

Benefits: - Training & professional development opportunities - Visa sponsorship for qualified candidates - Medical coverage for employees and their dependents

Working environment: At 1Export, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to fostering a collaborative and inclusive work environment where every team member has the opportunity to thrive and succeed.

Equal Opportunity Statement: 1Export is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Deadline to apply: 2024-06-22

If you meet the requirements and are interested in joining our team as an Online Customer Service Manager, please submit your application by the deadline. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.