Online Customer Service Officer

Job Description:

Zalora Philippines is looking for a dedicated Online Customer Service Officer to join our team in Manila, NCR, PH. As an Associate Level position, the ideal candidate should have at least 4 years of experience in customer service roles. We are seeking individuals who are confident, driven, and possess strong presentation and analysis skills.

Responsibilities: - Respond to customer inquiries via online platforms in a timely and professional manner - Provide personalized assistance to customers regarding orders, products, and services - Resolve customer complaints and issues effectively and efficiently - Process returns, exchanges, and refunds according to company policies - Collaborate with other departments to ensure seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay updated on product knowledge and company policies to provide accurate information to customers - Identify trends in customer feedback and provide recommendations for improvement

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 4+ years of experience in a customer service role - Excellent communication skills, both written and verbal - Strong problem-solving skills and ability to think on your feet - Proficient in using online customer service platforms and tools - Ability to work in a fast-paced environment and handle multiple tasks simultaneously - Strong attention to detail - Ability to work independently and as part of a team - Proficiency in Microsoft Office suite

Benefits: - Employee discounts on Zalora products - Disability insurance - Remote work flexibility - Opportunities for career growth and development - Supportive and inclusive working environment

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, disability, or any other protected status. We believe in cultivating leaders who foster inclusivity and mentorship within our organization.

If you meet the requirements and are passionate about providing exceptional customer service, we encourage you to apply for the Online Customer Service Officer position at Zalora Philippines before the deadline on May 22, 2024. Join our team and be a part of the leading e-commerce platform in the Philippines!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.