Online Customer Success Officer

Job Description:

Grab Philippines is looking for a dynamic and customer-oriented Online Customer Success Officer to join our team in Caloocan, NCR, PH. As an Associate level position, the ideal candidate should have at least 3 years of relevant experience in customer service or related field.

Responsibilities: - Manage and respond to customer inquiries and concerns through various online platforms such as email, chat, and social media. - Provide personalized and efficient support to ensure a positive customer experience. - Proactively engage with customers to identify their needs and provide tailored solutions. - Collaborate with cross-functional teams to resolve customer issues and escalate complex problems as needed. - Analyze customer feedback and data to identify trends and opportunities for improvement. - Develop and maintain strong relationships with customers to promote loyalty and satisfaction. - Utilize negotiation skills to reach mutually beneficial resolutions with dissatisfied customers. - Maintain a high level of attention to detail to ensure accuracy in all customer interactions.

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field. - Strong written and verbal communication skills. - Resilient and energetic personality with a positive attitude. - Excellent negotiation skills and attention to detail. - Proven track record of delivering exceptional customer service. - Ability to prioritize and manage multiple tasks in a fast-paced environment. - Familiarity with online customer service platforms and tools. - Experience in e-commerce or technology industry is a plus.

Benefits: - Gym membership to promote employee well-being. - Company-provided equipment for remote work. - Paid Time Off (PTO) for work-life balance.

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.

Deadline to Apply: June 22, 2024

If you meet the requirements and are passionate about customer success, we encourage you to apply for the Online Customer Success Officer position at Grab Philippines. Join us in creating a positive impact for our customers and driving success in our online platform.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.