Online Customer Support Associate

Job Description: ABS-CBN Corporation is looking for a dynamic and customer-oriented Online Customer Support Associate to join our team in Manila, NCR, PH. As an entry-level position, this role is perfect for individuals who are looking to kickstart their career in customer support in an online setting. The main responsibilities of the Online Customer Support Associate include answering customer inquiries and providing timely and accurate solutions to customer issues through various online platforms. This role requires strong communication skills and the ability to adapt to different customer needs and preferences.

Responsibilities: - Respond to customer inquiries through online channels such as email, chat, and social media - Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner - Maintain a high level of professionalism and empathy while interacting with customers - Collaborate with other departments to ensure customer satisfaction and resolution of issues - Document customer interactions and feedback for analysis and future improvement

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to multi-task and prioritize in a fast-paced environment - Adaptability to different customer personalities and preferences - Reliable and able to work independently or as part of a team - Basic computer skills and proficiency with online communication tools

Personality traits: adaptable, reliable Soft skills: cooperation, communication

Benefits: - Parental leave - Remote work flexibility - Profit sharing

Working environment: At ABS-CBN Corporation, we encourage autonomy and independence, trusting our employees to excel in their roles. We provide a supportive and collaborative work environment where employees can grow and develop their skills.

Deadline to apply: 2024-05-24

Equal Opportunity Statement: ABS-CBN Corporation is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.