Online Customer Support Associate

Job Description:

Machine Ventures is seeking a highly motivated and dedicated Online Customer Support Associate to join our team in Antipolo, Calabarzon, PH. As an Associate Level role, the ideal candidate should have at least 3 years of experience in customer support or a related field.

Responsibilities: - Provide online customer support through various channels such as email, chat, and social media - Respond to customer inquiries, resolve issues, and provide product information - Maintain a high level of customer satisfaction and retention - Collaborate with the sales and marketing teams to address customer needs and concerns - Keep accurate records of customer interactions and transactions - Identify trends and provide feedback to improve products and services - Assist in training new customer support team members

Requirements: - Confident and dedicated individual with excellent communication skills - Strong attention to detail and analytical skills - Proven experience in customer support or a related role - Ability to multitask and work in a fast-paced environment - Proficient in using CRM software and other customer support tools

Benefits: - Travel & spending expenses - Training & professional development opportunities - Visa sponsorship for eligible candidates

Working environment: At Machine Ventures, we support employees in their personal and professional development. We foster a collaborative and inclusive work environment where everyone has the opportunity to grow and succeed.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Machine Ventures is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other status protected by applicable federal, state, or local law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.