Online Customer Support Manager

Job Description:

We are looking for a talented Online Customer Support Manager to join our team at ZipMatch in Cebu, Central Visayas, Philippines. As a mid-to-senior level position, we are seeking a candidate with at least 6 years of experience in customer support or a related field. The ideal candidate will be hardworking, reliable, and possess strong critical thinking and leadership skills.

Responsibilities: - Manage and oversee the online customer support team, ensuring a high level of customer satisfaction - Develop and implement strategies to improve customer support processes and procedures - Monitor customer feedback and trends to identify areas for improvement - Train and mentor team members to provide exceptional customer service - Handle escalated customer complaints and issues in a timely and professional manner - Collaborate with other departments to enhance the overall customer experience - Analyze data and metrics to track customer support performance and make data-driven decisions

Requirements: - Bachelor's degree in business or a related field - 6+ years of experience in customer support or a similar role - Excellent communication and interpersonal skills - Strong leadership abilities and a proactive mindset - Proficiency in customer support software and tools - Ability to work well under pressure and multitask effectively

Benefits: - Remote work flexibility - Gym membership - Travel opportunities

Working Environment: At ZipMatch, we value autonomy and independence, trusting our employees to excel in their roles. Our working environment is collaborative and supportive, allowing team members to thrive and grow in their careers.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.