Online Customer Support Manager

Job Description:

Sprout Solutions is seeking an experienced Online Customer Support Manager to join our team in Davao City, Philippines. As an Online Customer Support Manager, you will be responsible for leading a team of customer support representatives in providing exceptional customer service to our online users. This role will require strong leadership skills, attention to detail, and the ability to adapt to a fast-paced environment.

Responsibilities: 1. Manage and oversee a team of online customer support representatives, providing guidance and support as needed. 2. Monitor and evaluate customer support performance metrics, identifying areas for improvement and implementing strategies to increase efficiency and customer satisfaction. 3. Develop and implement training programs for customer support representatives, ensuring they have the necessary skills and knowledge to provide high-quality service. 4. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner. 5. Collaborate with other departments, such as product development and marketing, to ensure a seamless customer experience across all platforms. 6. Stay up-to-date on industry trends and best practices in online customer support, making recommendations for process improvements as needed.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in a customer support role, with at least 2 years in a supervisory or managerial position. 3. Strong communication and leadership skills. 4. Energetic and dedicated personality traits. 5. Ability to conduct research and make data-driven decisions. 6. Proficiency in presentation skills. 7. Ability to work in a fast-paced and constantly changing environment.

Benefits: - Relocation allowance for eligible candidates - Employee discounts on company products - Gym membership reimbursement

Working Environment: Sprout Solutions provides a flexible work environment that values collaboration, innovation, and adaptability. We believe in supporting our employees in achieving their professional and personal goals, and we strive to create a positive and inclusive workplace culture.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: Sprout Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workforce and welcome applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.