Online Customer Support Representative

Job Description:

Ayala Corporation is seeking a dynamic and enthusiastic Online Customer Support Representative to join our team in Davao City, Philippines. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in customer support.

Responsibilities: 1. Provide online support to customers via chat, email, and social media platforms. 2. Assist customers with inquiries, concerns, and feedback in a timely and professional manner. 3. Address customer issues and escalate complex problems to the appropriate department. 4. Communicate effectively with customers to ensure a positive experience and resolution. 5. Utilize critical thinking skills to troubleshoot and solve customer problems. 6. Manage relationships with customers and build rapport to enhance customer loyalty. 7. Collaborate with team members to improve processes and enhance the customer support experience.

Requirements: 1. Energetic and dedicated individual with a passion for customer service. 2. Strong critical thinking skills and the ability to effectively manage people. 3. Excellent communication skills, both written and verbal. 4. Ability to work in a fast-paced environment and multitask effectively. 5. Proficiency in using online communication tools and platforms. 6. High school diploma or equivalent required.

Benefits: 1. Medical coverage for employees. 2. Remote work flexibility for a better work-life balance. 3. Disability insurance for added financial security.

Working Environment: Join our team at Ayala Corporation and thrive in an energetic and rapidly evolving work setting. We value teamwork, innovation, and personal growth, providing a supportive environment for your professional development.

Deadline to Apply: Interested candidates should apply by July 1, 2024, to be considered for the Online Customer Support Representative position at Ayala Corporation in Davao City, Philippines.

Equal Opportunity Statement: Ayala Corporation is an equal opportunity employer and embraces diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.