Online Customer Support Specialist

Job Description:

Advance is seeking a passionate and hardworking Online Customer Support Specialist to join our team in Makati, NCR, Philippines. As an Associate Level employee, you will be responsible for providing top-notch customer support through online channels such as email, chat, and social media.

Responsibilities: - Respond promptly to customer inquiries and provide accurate information - Handle and resolve customer complaints in a timely and professional manner - Maintain a positive, empathetic, and professional attitude towards customers - Keep records of customer interactions, transactions, comments, and complaints - Communicate and coordinate with internal departments to ensure customer needs are met - Provide feedback on the efficiency of the customer service process - Assist with creating and updating online support resources and documentation - Stay up-to-date with product knowledge and company information - Contribute to team meetings and brainstorming sessions to improve customer support processes

Requirements: - Minimum of 2 years of experience in online customer support or a related field - Strong decision-making skills with the ability to prioritize and multitask effectively - Attention to detail and excellent communication skills - Proficiency in using online communication tools and platforms - Ability to work independently and as part of a team - Knowledge of customer service principles and practices - Bachelor's degree in a relevant field is preferred

Benefits: - Relocation allowance for eligible candidates - Dental insurance coverage - Disability insurance for peace of mind

Working Environment: At Advance, we cultivate an environment where technology is harnessed to drive innovation and efficiency. Our team is committed to providing the best possible experience for our customers while embracing a culture of continuous learning and growth.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.