Online Live Chat Associate

Job Description:

Ayala Corporation is seeking a dedicated and hardworking individual to join our team as an Online Live Chat Associate in Caloocan, NCR, PH. As an Associate Level position, the ideal candidate will have a minimum of 3 years of experience in a similar role.

Responsibilities: - Engage with customers through online live chat to provide support and assistance - Handle customer queries, complaints, and feedback in a timely and professional manner - Facilitate online transactions and orders - Collaborate with other departments to resolve customer issues effectively - Maintain accurate records of customer interactions and transactions - Monitor chat conversations for quality assurance and improvement purposes - Stay up-to-date on product knowledge and company policies

Requirements: - Strong communication skills and the ability to multitask - Demonstrated experience in customer service or online chat support - Strategic planning abilities to provide tailored solutions to customers - Cooperative attitude and the ability to work effectively in a team - Proficiency in using online chat software and tools - Bachelor's degree in Business Administration or related field preferred

Benefits: - Disability insurance - Paid sick leave - Travel opportunities for training and development

Working Environment: Ayala Corporation encourages a spirit of exploration and taking calculated risks for growth. We foster a supportive and collaborative work environment where employees are empowered to reach their full potential.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Ayala Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.