Online Support Assistant

MetroMart is seeking a hardworking and resourceful individual to join our team as an Online Support Assistant at our location in Cebu, Central Visayas, PH. This is a full-time entry-level position with the opportunity to grow within the company.

Responsibilities: 1. Provide timely and accurate support to customers via online chat, email, and phone. 2. Assist customers with questions, issues, and feedback regarding our online platform. 3. Troubleshoot technical issues and escalate to the appropriate team as needed. 4. Manage customer accounts and update information as necessary. 5. Collaborate with various departments to ensure smooth operations and customer satisfaction. 6. Assist in creating and updating support documentation for internal and external use. 7. Stay informed about product updates and changes to provide the most up-to-date information to customers. 8. Provide feedback to the team on ways to improve the customer support experience.

Requirements: 1. 1 year of experience in a customer service or support role is preferred. 2. Strong communication skills and the ability to effectively interact with customers. 3. Ability to work independently and as part of a team in a fast-paced environment. 4. Creativity and innovation in problem-solving and customer interactions. 5. Strong attention to detail and organizational skills. 6. Proficiency in computer skills, including Microsoft Office and online communication tools.

Personality Traits: 1. Hardworking 2. Resourceful

Soft Skills: 1. Creativity 2. Innovation

Benefits: - Company transportation - Profit sharing - Gym membership

Working Environment: At MetroMart, we provide a dynamic workplace that values teamwork, fostering innovation, and shared success. We encourage a collaborative and supportive atmosphere where each team member's contributions are recognized and appreciated.

Equal Opportunity Statement: MetroMart is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.