Online Web Chat Manager

Job Description:

ChatGenie, a leading online chat service provider based in Makati, NCR, PH, is seeking a dedicated and hardworking Online Web Chat Manager to join our team. As a Mid-to-Senior Level employee with at least 7 years of experience in a similar role, the Online Web Chat Manager will be responsible for managing our online chat platform and ensuring exceptional customer service and user experience.

Responsibilities: - Manage and oversee the day-to-day operations of the online web chat platform - Train, coach, and mentor a team of chat operators to provide excellent customer service - Monitor chat conversations to ensure quality and compliance with company standards - Analyze chat data and generate reports to identify trends and opportunities for improvement - Collaborate with cross-functional teams to implement changes and enhancements to the chat platform - Develop and implement strategies to increase chat engagement and drive customer satisfaction - Stay up-to-date on industry trends and best practices in online chat management

Requirements: - Bachelor's degree in a related field - Proven experience as an Online Web Chat Manager or similar role - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and persuasion skills - Proficiency in chat platform management software - Strong analytical and problem-solving skills - Ability to work in a fast-paced environment and adapt to changing priorities - Knowledge of online customer service best practices - Certification in chat platform management is a plus

Personality Traits: - Dedicated - Hardworking

Soft Skills: - Persuasion - Leadership

Benefits: - Joining Bonus - Travel opportunities - Profit sharing

Working Environment: At ChatGenie, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a culture of innovation and collaboration, where employees can grow and thrive professionally.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: ChatGenie is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.