Number of Applicants
:000+
Senior Business Analyst, Operations– Quezon City, Philippines
Are you driven with a passion for problem-solving and continuous improvement? Would you like to be part of a team in helping a NYSE listed global financial services company focusing on Global Complaints Investigations, Root Cause Analysis (RCA) and Break-Fix? Then it’s time to join Western Union as Senior Business Analyst, Operations.
Western Union powers your pursuit.
Responsible for conducting in-depth root cause analysis and investigations into customer complaints, executive escalations, and various business problems. Our skilled Senior Business Analyst will apply lean and agile methodologies to identify, analyze, and solve complex issues, driving efficiency and continuous improvement within the Company.
In addition, this role will contribute to the effectiveness of our operations and organization by combining their expertise with complex business problem solving initiatives which will improve our customers’ experience and service delivery.
Responsibilities:
Requirements:
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company — transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
( Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Philippines specific benefits include:
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, colour, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
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