Spanish-speaking Customer Service Help Desk

Company : Alphanumeric Systems

Job Type : Full Time

Remote / Work from Home

Number of Applicants

:

000+

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Job Description - Spanish-speaking Customer Service Help Desk

Alphanumeric is hiring 3 Spanish-speaking Customer Service Helpdesk Analysts to work from home providing level one technical support in English/Spanish to clinical clienteles via inbound calls, emails and tickets. Our positions don't involve any sales or providing medical advice. Please be aware we can only hire people already based in Philippines with fully legal and valid documentation to work in Philippines. Please apply with your resume in English. Why should I apply, you may ask
Fully remote position, from wherever you want in Philippines.
Working hours: we have 3 shifts available, all MON to FRI - 9pm to 6am PH / 10pm to 7am PH / 11pm to 8am PH
Salary of Php46,250.00 gross monthly
Contract: Permanent
Internet bill reimbursement of up to Php2,430.00 gross per month
Private health insurance
Full training provided and dozens of E-Learning courses available
No mandatory need for a college/university degree
Mandatory Requirements
Fluent in Spanish and English
Legal documentation to work in Philippines.
Experience in Customer Service, IT Support, Technical Support or related fields.
Position Summary
Provide Service Desk support to external customers and users
Receive, document and track all incoming customer/user calls for immediate remedy and closure
Utilize computer and database information to update incident status
Serve as the single point of contact (SPOC) for incidents, including owning the call through closure
Essential Functions And Responsibilities
Provide service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from caller and document data elements in designated tool
Maintain records of all calls from customers using designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot and solve hardware and software issues quickly
Maintain a pleasant demeanor and attitude in the day-to-day communication and interface with customers

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