Support Manager

Job Description:

Robinsons Land Corporation is currently seeking a dynamic and experienced Support Manager to join our team in Cebu, Central Visayas, PH. As a Support Manager, you will be responsible for overseeing and managing the day-to-day operations of our support team to ensure the highest level of customer satisfaction.

Responsibilities: - Lead and manage a team of support staff to deliver exceptional customer service - Develop and implement strategies to improve overall support processes and efficiency - Handle escalated customer inquiries and issues in a timely and professional manner - Monitor and evaluate performance metrics to identify areas for improvement - Collaborate with other departments to ensure seamless communication and coordination - Provide training and coaching to support staff to enhance their skills and performance - Develop and maintain relationships with key stakeholders and customers - Stay current on industry trends and best practices in customer support

Requirements: - Bachelor's degree in Business Administration or a related field - Minimum of 6 years of experience in a similar role - Confident and hardworking personality traits - Strong problem-solving and negotiation skills - Excellent communication and interpersonal abilities - Proven leadership and team management experience - Ability to work in a fast-paced and high-pressure environment

Benefits: - Company transportation - Travel opportunities - Medical coverage - Promote work-life balance and employee well-being

Equal Opportunity Statement: Robinsons Land Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees are valued and respected.

Deadline to apply: 2024-06-27

If you meet the requirements and are passionate about delivering exceptional customer service, we would love to hear from you. Apply now to join our team as a Support Manager at Robinsons Land Corporation!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.