Support Manager - Work from home

Job Description:

Solaire Resort & Casino is seeking a dynamic and experienced Support Manager to join our team. This is a full-time, work-from-home position based in Antipolo, Calabarzon, Philippines. We are looking for a candidate with at least 8 years of relevant experience at the mid-to-senior level who is energetic, confident, and possesses excellent attention to detail and people management skills.

Responsibilities: - Manage a team of support specialists to ensure that all customer inquiries and issues are resolved in a timely and satisfactory manner - Develop and implement strategies to improve the overall support experience for customers - Monitor key performance indicators (KPIs) to track the team's performance and identify areas for improvement - Collaborate with other departments to address customer feedback and implement changes to enhance the customer support process - Provide ongoing training and development opportunities for the support team to improve their skills and productivity - Act as a point of contact for escalated customer issues and work to resolve them in a professional and efficient manner

Requirements: - Bachelor's degree in Business Administration, Communications, or a related field - 8 years of experience in a customer support or similar role, preferably in the hospitality or gaming industry - Proven experience managing a team and achieving measurable results - Excellent communication and interpersonal skills - Strong organizational and problem-solving abilities - Ability to work independently and under pressure - Proficiency in Microsoft Office and customer support software

Benefits: - Gym membership - Dental insurance - Retirement plan

Working Environment: At Solaire Resort & Casino, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, respect, and a commitment to providing exceptional service to our customers.

Equal Opportunity Statement: Solaire Resort & Casino is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.