Support Officer

Job Description:

Coins.ph is seeking a highly motivated and detail-oriented individual to join our team as a Support Officer in Quezon City, NCR, PH. As a Support Officer, you will be responsible for providing assistance and resolving customer inquiries, issues, and concerns in a timely and professional manner. This is an entry-level position suitable for individuals who are confident, independent, and possess strong time management and research skills.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Provide technical support and troubleshooting assistance to customers experiencing issues with our platform - Update customer account information and maintain accurate records of interactions - Collaborate with other team members to ensure a seamless customer experience - Assist in identifying trends or common issues to improve processes and procedures - Maintain a positive and empathetic attitude towards customers at all times - Adhere to company guidelines and policies when resolving customer concerns - Continuously seek ways to improve customer satisfaction and optimize the support process

Requirements: - No prior experience required - Confident and independent with the ability to work well under pressure - Excellent time management and organizational skills - Strong research skills to quickly find solutions to customer inquiries - Excellent communication skills, both written and verbal - Ability to work well in a team environment and collaborate effectively with others - Basic computer skills and familiarity with customer support software

Benefits: - Company-provided equipment - Vision insurance - Paid sick leave

Working Environment: At Coins.ph, we encourage curiosity and questioning to fuel innovation and growth. Our team is dedicated to creating a collaborative and inclusive work environment where all ideas are valued and every team member is empowered to contribute to our success.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Coins.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workforce and encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.