Support Officer

Job Description: As a Support Officer at Zalora Philippines, you will be responsible for providing exceptional customer service and support to our customers. Your primary role will be to address customer inquiries, resolve issues, and ensure customer satisfaction. You will also be responsible for processing orders, handling returns, and coordinating with various departments to provide a seamless shopping experience for our customers.

Responsibilities: 1. Address customer inquiries and resolve issues in a timely and professional manner. 2. Provide product information, sizing guidance, and assistance with order placement. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Coordinate with different departments to resolve customer concerns and provide solutions. 5. Maintain accurate records of customer interactions and transactions. 6. Monitor customer feedback and make recommendations for improvements. 7. Stay up-to-date on product knowledge, policies, and procedures. 8. Assist in creating innovative solutions to enhance the customer experience.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 2 years of experience in customer service or support role. 3. Hardworking and resourceful individual with excellent problem-solving skills. 4. Strong emotional intelligence and ability to connect with customers effectively. 5. Innovative mindset and willingness to think outside the box. 6. Excellent communication and interpersonal skills. 7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. 8. Proficient in Microsoft Office applications. 9. Knowledge of e-commerce platforms is a plus.

Benefits: - Paid overtime for additional hours worked. - Free food provided during working hours. - Remote work flexibility for a better work-life balance.

Working Environment: Join our team at Zalora Philippines and be part of a dynamic and innovative work environment. We lead the industry through cutting-edge ideas and solutions, and we value teamwork, creativity, and collaboration.

Equal Opportunity Statement: Zalora Philippines is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.