Support Specialist

Job Description:

We are looking for a Support Specialist to join our team at Philippine Airlines in Davao City. As a Support Specialist, you will be responsible for providing assistance and support to our customers and employees. Your primary role will be to address customer inquiries, resolve issues, and provide technical support when needed.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person 2. Provide technical support for software and hardware issues 3. Troubleshoot and resolve customer issues in a timely manner 4. Assist with training customers on how to use products or services 5. Collaborate with other departments to resolve customer complaints 6. Maintain accurate records of customer interactions and transactions 7. Identify and escalate priority issues to the appropriate team members 8. Assist with administrative tasks as needed

Requirements: 1. Resilient and hardworking attitude 2. Excellent presentation and planning skills 3. Strong communication and interpersonal skills 4. Ability to work well under pressure 5. Strong problem-solving skills 6. Detail-oriented and organized 7. Willingness to learn and adapt to new technologies 8. High school diploma or equivalent

Benefits: - Paid sick leave - Medical coverage - Travel & spending expenses

Working Environment: At Philippine Airlines, we leverage data to inform decisions and drive strategic initiatives. Our team operates in a fast-paced and dynamic environment where collaboration and communication are key to success.

Deadline to Apply: 2024-05-06

Equal Opportunity Statement: Philippine Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity and inclusion in our workplace and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.