Support Specialist

Job Description:

We are looking for a passionate and reliable Support Specialist to join our team at ZipMatch in Taguig, NCR. As a Support Specialist, you will be responsible for providing excellent customer service and technical support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Assist customers in navigating our platform and using our services effectively - Document and track customer interactions and resolutions in our CRM system - Collaborate with other departments to escalate and resolve customer issues - Provide feedback to management on customer trends and concerns

Requirements: - 1 year of experience in customer service or technical support - Strong attention to detail and critical thinking skills - Excellent communication and interpersonal skills - Ability to work well under pressure and in a fast-paced environment - Basic computer skills and familiarity with CRM systems

Personality Traits: - Passionate about providing exceptional customer service - Reliable and dependable in meeting deadlines and commitments

Soft Skills: - Attention to detail - Critical thinking

Benefits: - Training & professional development opportunities - Gym membership - Dental insurance

Working Environment: At ZipMatch, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives. We believe that different backgrounds and experiences enrich our team and help us better serve our customers.

Equal Opportunity Statement: ZipMatch is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.