Remote Support Specialist

Job Description:

As a Remote Support Specialist at Lazada Philippines, you will be responsible for providing technical support to customers via phone, email, or chat. You will troubleshoot technical issues, escalate complex problems to the appropriate teams, and ensure customer satisfaction by providing prompt and efficient solutions. Additionally, you will be required to maintain accurate records of customer interactions and follow up on unresolved issues.

Responsibilities: - Provide remote technical support to customers - Troubleshoot hardware and software issues - Communicate effectively with customers to understand their needs and provide solutions - Escalate unresolved issues to the appropriate teams - Maintain accurate records of customer interactions - Follow up with customers to ensure their issues are resolved - Stay up to date on new products and technologies - Collaborate with team members to improve processes and procedures

Requirements: - Minimum of 2 years of experience in a technical support role - Hardworking and driven individual - Strong analytical skills - Excellent persuasion skills - Ability to work independently and as part of a team - Good problem-solving abilities - Excellent communication skills - Diploma or degree in a related field is preferred

Benefits: - Paid overtime - Joining bonus - Company-provided equipment

Working Environment: At Lazada Philippines, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, communication, and innovation, and encourage our employees to grow personally and professionally.

Equal Opportunity Statement: Lazada Philippines is an equal opportunity employer and we welcome applicants from all backgrounds. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.