Support Specialist - Work from home

Job Description:

Smart Communications is seeking a Support Specialist to join our team and work from home in Antipolo, Calabarzon, PH. This full-time entry-level position requires at least 1 year of experience in a relevant field. As a Support Specialist, you will be responsible for providing high-quality support to our customers and assisting with troubleshooting technical issues.

Responsibilities: 1. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. 2. Identify and resolve customer issues using problem-solving skills and technical knowledge. 3. Collaborate with cross-functional teams to provide seamless support to customers. 4. Document customer interactions and resolutions in our CRM system. 5. Meet or exceed set performance metrics for customer satisfaction and issue resolution. 6. Continuously improve and update support processes to enhance the customer experience. 7. Stay up-to-date on product knowledge and industry trends to better assist customers.

Requirements: 1. Strong independent work ethic and ability to work effectively from home. 2. Driven to excel in a fast-paced customer support environment. 3. Demonstrated leadership skills and ability to take initiative. 4. Excellent analytical skills and attention to detail. 5. Effective communication skills, both written and verbal. 6. Technical proficiency with basic troubleshooting skills. 7. Bachelor's degree in a related field preferred.

Benefits: - Life insurance - Disability insurance - Visa sponsorship

Working Environment: At Smart Communications, we value work-life balance and employee well-being. Our remote work policy allows you to work from the comfort of your own home while still contributing to our team's success. We provide the necessary tools and resources to ensure you can perform your job effectively and efficiently.

Equal Opportunity Statement: Smart Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-08

Join our team and help us deliver exceptional customer support from the comfort of your own home! Apply now to start your journey with Smart Communications.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.