Support Specialist - Work from home

AllCare is seeking a dedicated and driven Support Specialist to join our team. This is a full-time, work-from-home position based in Antipolo, Calabarzon, PH at the Associate Level. The ideal candidate will have at least 3 years of experience in a similar role.

Responsibilities: 1. Provide timely and effective support to customers via phone, email, and chat. 2. Troubleshoot and resolve technical issues related to our products and services. 3. Document all customer interactions and resolutions in the CRM system. 4. Collaborate with other teams to escalate and resolve more complex issues. 5. Conduct research to stay up-to-date on industry trends and best practices. 6. Assist in creating support documentation and training materials for customers. 7. Participate in training sessions to continuously improve product knowledge and customer service skills.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Excellent communication skills in English, both verbal and written. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work independently and manage time effectively. 5. Proficiency in Microsoft Office and CRM software. 6. Strong planning and research skills. 7. Previous experience in a customer support role is an advantage. 8. Ability to work under pressure and prioritize tasks effectively.

Benefits: 1. Joining Bonus 2. Retirement plan 3. Relocation allowance

Working Environment: At AllCare, we strive for a harmonious workplace where collaboration and respect prevail. We encourage open communication and value diversity in our team.

Equal Opportunity Statement: AllCare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees.

Deadline to apply: 2024-05-17

If you meet the requirements and are ready to take on this exciting opportunity, we encourage you to apply and become part of our dynamic team at AllCare.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.