Web Chat Assistant

Job Description:

Olivia is currently seeking a talented and motivated Web Chat Assistant to join our team in Davao City, Philippines. As a Web Chat Assistant, you will be responsible for providing exceptional customer service through web chat interactions with our clients. You will work closely with our customer service team to ensure that all inquiries are handled in a timely and professional manner.

Responsibilities: - Respond to customer inquiries and provide support through web chat - Assist customers with product information, orders, and returns - Resolve customer complaints and issues in a timely and efficient manner - Collaborate with the customer service team to address customer concerns and provide feedback for process improvements - Maintain a positive and professional attitude in all customer interactions - Meet or exceed performance metrics for quality, productivity, and customer satisfaction - Stay up-to-date on product knowledge and company policies

Requirements: - 3 years of experience in customer service or a related field - Driven and independent personality traits - Strong teamwork and emotional intelligence skills - Excellent communication skills, both written and verbal - Ability to multitask and prioritize in a fast-paced environment - Proficiency in web chat platforms and Microsoft Office applications - Bachelor's degree preferred

Benefits: - Employee discounts on our products - Medical coverage - Travel opportunities for top performers

Working Environment: At Olivia, we believe in injecting a sense of joy and vibrancy into the work environment. We strive to create a positive and inclusive workplace where all employees feel valued and motivated to succeed.

Deadline to Apply: Please submit your application by May 6, 2024.

Equal Opportunity Statement: Olivia is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.